COVID-19 - Customer Advice Update

28 Sep 2020

Here at West HQ, protecting the health, safety, and wellbeing of our customers and workforce is our highest priority.


From Monday September 2020, entertainment facilities must have a COVID-19 Safety Plan and can sell tickets for seated events at 50% of capacity, to a maximum of 1000 tickets, or they can see the 4mrule to calculate capacity with no maximum number of people.

View our COVID-19 Safety Plan. 


The Federal Government has today confirmed that large, non-essential public gatherings over 100 people have been banned until further notice. We will continue to closely monitor all Government issued mandates and will continue to update our current ticket holders promptly. 



Following consultation with our industry partners and on the advice of the Australian Government and NSW Department of Health, the following Sydney Coliseum Theatre, West HQ shows have been postponed. We are on standby during regular business hours to take your questions or concerns, please direct your emails to [email protected]



The scheduled performances of Rolling Thunder Vietnam on April 3 + 4 have been postponed until further notice. We will update ticket holders via email and SMS once a new performance date has been confirmed, so please hold on to your ticket(s). 



The scheduled performances of Room On The Broom between the dates of April 19 – 24, 2020 have been postponed until later in the year.

We will update you via email and SMS once a new performance date has been confirmed and your tickets will be reissued. Please hang onto your ticket(s), upon confirmation of the new performance dates, your tickets will be reissued.

We look forward to bringing the much-loved children’s book to our audiences soon!



Following consultation with our industry partners and on the advice of the Australian Government and NSW Department of Health, along with the promoter, Live Nation, the scheduled show of Urzila Carlson's Token Africa on 14 May 2020 has been rescheduled to a new date: 4 March 2021.

Sydney Coliseum Theatre, West HQ and Live Nation are working together to ensure this is a seamless process for all ticket holders. All existing tickets for the Sydney shows will be transferred to the new venues and reissued.

Please note if there has been no change to your original venue, your tickets remain valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new date can obtain a full refund from the point of purchase.



Burn The Floor’s Producer, Harley Medcalf, has shared the following announcement;

Clear the Dance Floor..

The Australian Tour of the ballroom and latin dance company BURN THE FLOOR has been POSTPONED until 2021 due to the restrictions on travel and venues with the current Pandemic.

“This is not our last dance,” said Producer Harley Medcalf this morning. “In our 21 years of touring this show we have worked through many crises, this time it is different in it’s reach and scope. We need to consider the health and wellbeing of our dancers, staff, patrons, venues and broader community. We will return to the dance floor as soon as circumstances allow.”

The Burn the Floor Tour is part of a World Tour, 44 performances in the UK are already postponed, any announcement on the Japan Tour and other dates will follow as required.

Burn the Floor performances with the Norwegian Cruise Line ships Breakaway, Getaway and Epic are already on hold.

Sydney Coliseum Theatre, West HQ will update you via email and SMS once the new performance dates have been confirmed by the show’s Producer. 



Good hygiene is the best defence against spreading COVID-19. West HQ encourages all to practice proper hygiene methods including:

Washing your hands regularly with soap and water (or use hand sanitiser), particularly before and after eating, and after touching items such as doorknobs

When coughing or sneezing cover your mouth and nose into a flexed elbow

If you are feeling unwell, please don’t risk your health or the health of others – stay at home

Avoid touching your face, eyes, nose and mouth as this is how the virus can enter your body

Avoid close contact with others, such as touching

Dispose of tissues after single-use

Follow health guidelines issued by NSW Health here

You should implement self-isolation immediately if you:

You have symptoms of fever, shortness of breath, cough or sore throat; AND

You have travelled from China, Iran, South Korea or Italy in the past 14 days: OR

You have been in direct contact with a known or suspected case of COVID-19 in the past 14 days.

We continue to actively monitor all developments in relation to COVID-19 and are following advice immediately as issued by NSW Health and relevant related bodies.

For further medical advice, please contact your GP or local emergency department or call the health direct helpline 1800 022 222. 

Together let’s work through this.

Show Info

Genre Live Talk
Dates 28 Sep 2020
Coronavirus update

COVID-19 update to customers #2

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